The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
Use the filter to choose different types of examples or select based on related prompt.
Aspirational, enabling, independence-focused care
The provider was exceptional at ensuring people could access the care, support and treatment they needed when they needed it. Leaders and staff assisted people to meet their goals and fulfil their aspirations. Staff and leaders saw opportunities and not obstacles and fully embraced in devising and supporting people to live meaningful lives. For example, 1 person was supported to increasing their own independence skills through role modelling, active participation and self-reflection in all aspects of their life. This support has enabled the person to move into their own property and staff facilitated them to live independently. This person had a desire to work and through the support and staff commitment to succeed, was successful in obtaining a part time work. Staff also enabled the person to experience a holiday. These examples gave the person opportunities that have become a reality and supported the person to access interests and desires that have met their goals and aspirations.
Read more about this service .
Care provider: Resurgence Case Management Limited
Date published: April 2025
Adaptable, inclusive, emergency-ready service
The provider was exceptional at ensuring people could access the care, support and treatment they needed when they needed it.
Support plans detailed reasonable adjustments needed to ensure people’s mobility and communication needs were met and we observed various adaptions which helped improve the accessibility of the service. There were raised flower beds for people who used wheelchairs, adapted bedrooms and bathrooms, hoist systems, and large open spaces for those who needed them. A partner fed back, “This is a bespoke respite service with a high specification of facilities which provides flexibility for meeting complex needs.” Another added, “If any additional equipment or resources are needed the management team take prompt steps to secure these for the individuals they support.”
The service was staffed at all times to facilitate emergency placements, including for those who may otherwise have difficulty accessing timely care. The registered manager explained how they adapted the rota or changed people’s stays to accommodate these placements, whilst being considerate of the impact on others. A relative told us, “The service will always facilitate the number of nights as agreed. They would try their best to facilitate emergency placements. They were great when I was in hospital a few years ago.”
The management team shared on-call responsibilities and often covered shifts outside of normal hours.
Read more about this service .
Care provider: Meadowfold Hyndburn Ribble Valley Short Break
Date published: February 2025
Accessible, rights-based, inclusive communication
The management team was exceptional at ensuring people could access the care, support and treatment they needed when they needed it.
Human rights principles were echoed throughout people’s individual care plans. The staff team showed these in practice, through a variety of ways, such as: ensuring people and their relatives had the opportunity to visit the service for themselves prior to admission and be a part of the decision-making process.
People were supported to use alternative forms of communication to enable them to keep in touch with their relatives and friends. These included supporting video calling to ensure all people had equal opportunities to maintain relationships. One person told us how they were looking forward to a planned call the following day, with their relative using this technology. The service provided information for people in different formats. For example, resident surveys had both large print as a standard, but also pictures to elicit more accurate feedback. There was access to easy read documents, such as how to raise a complaint or explaining how to place a vote as well as consent forms.
Read more about this service .
Care provider: Wilford View Care 微微草视频
Date published: February 2025
Championing people's needs
Staff gave the 微微草视频 examples showing how they had often advocated for people, over extended periods of time so people had access to the care and the support they wanted. This included frequent championing of people's needs with health professionals and other organisations. This had resulted in measurable improvements in people's quality of life, independence, confidence and health outcomes.
Read more about the service .
Care provider: Right at 微微草视频 - Isle of Wight
Date published: November 2022