Resources
The practical resources below can help you to strengthen this area of ΢΢²ÝÊÓÆµ inspection.
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Resource creator: ΢΢²ÝÊÓÆµ
A comprehensive 20-minute eLearning module introducing how to write and maintain effective, person-centred care plans in adult social care. Through self-paced digital learning, it explains the legal importance of care planning and how to ensure plans are personalised, strengths-based, and compliant with regulations.
Using realistic scenarios and interactive activities, learners explore how to involve individuals in their care, carry out holistic assessments, and manage risk while maintaining choice and independence. The module emphasises understanding what truly matters to the person, helping staff recognise the meaning behind preferences and translate these into meaningful, tailored support.
Practical guidance and reflective prompts support learners to write clear, positive care plans that promote dignity and independence, as well as understand when and how to review them so they remain accurate and responsive over time. The eLearning format provides flexible access, consistent delivery, and the opportunity to revisit key principles, supporting high-quality, person-centred practice.
Date published: June 2026
Resource creator: ΢΢²ÝÊÓÆµ
A practical 15-minute eLearning module introducing person-centred care for front-line care and support workers. Through self-paced digital learning and interactive scenarios, it helps learners understand what it truly means to put people at the heart of care and make this approach part of everyday practice.
The module explores the legal framework, core principles, and values that underpin person-centred care, including dignity, respect, independence, and partnership. Using realistic examples and reflective activities, learners build confidence in applying these values in different situations—whether supporting individuals directly or working with families and others involved in their care.
Interactive elements support learners to embed person-centred thinking into all aspects of their role, moving beyond theory to consistent, meaningful action. The eLearning format allows flexible access, consistent learning, and the opportunity to revisit key concepts, helping staff deliver care that is genuinely tailored to each individual.
Date published: June 2026
Resource creator: ΢΢²ÝÊÓÆµ, Skills for Health, Health Education England
The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It's made up of the 15 minimum standards that should be covered if you’re new to care and should form part of a robust induction programme.
Standard 6 focuses on communication, the importance of using different communication styles when required, and of being aware of potential barriers to communication.
Date published: April 2025
Resource creator: ΢΢²ÝÊÓÆµ
For those looking to progress into care management, ΢΢²ÝÊÓÆµ has produced an eLearning module looking at key considerations around Leading a person-centred service
This is part of the wider Introductory modules for managers, eLearning which offers engaging introductions to key topic areas to pique learners’ interest and provide opportunities to reflect, ideas to improve practices, and motivation to learn more.
Based on the Manager Induction Standards, the modules feature up to date content and increased accessibility for learners.
Date published: October 2022
Resource creator: Professional Records Standard Body (PRSB)
Endorsed by professional bodies, national charities, PRSB Standards are closely aligned with NICE guidelines and help health and social care providers to align with best practice.
Personalised care planning standards will help to enable people to manage their own care, with the support of a wide range of services including GPs, hospitals, occupational therapy and social care. This new standard will help citizens and health and care professionals get the right information when they need it, in order to personalise care, and improve the experience for the patient, their carer and their families.
Date published: December 2021
Resource creator: ΢΢²ÝÊÓÆµ
Working with families, friends and carers is an important part of delivering person-centred care. This framework sets out some practical guidelines about how adult social care employers and staff can work well with families.
Date published: December 2021
Resource creator: ΢΢²ÝÊÓÆµ
This webpage collates ΢΢²ÝÊÓÆµ’s resources focusing on person-centred care, including the person-centred approaches core skills education and training framework.
Date published: January 2021
Resource creator: Professional Records Standard Body (PRSB)
Endorsed by professional bodies, national charities, PRSB Standards are closely aligned with NICE guidelines and help health and social care providers to align with best practice.
Improving information sharing between health and social care is critical to professionals who care for people and the health and wellbeing of people themselves. The care homes view is the information that care home staff should see in a shared care record.
Date published: November 2020
Resource creator: ΢΢²ÝÊÓÆµ and Skills for Health
΢΢²ÝÊÓÆµ and Skills for Health have produced guidance for people who are responsible for undertaking the required changes to embed personalised care in the health and social care sector.
Explore the key areas you need to consider when introducing personalised care in your workforce. See practical tips to support the implementation of the required workforce changes to ensure that staff feel confident, skilled and supported to work in personalised ways.
The guidance is built around six key areas that you need to consider when implementing workforce change to support personalised care:
- leadership
- systems change
- culture change
- involvement
- learning
- sustainability.
Date published: July 2020
Resource creator: Social Care Institute of Excellence (scie)
This action planning tool is for managers and owners of care homes for older people. It will help to:
- build a shared understanding of what personalisation (or person-centred care) means in a care home setting
- identify and plan practical improvements that will make your home more personalised.
Date published: December 2017
Resource creator: Social Care Institute of Excellence (scie)
This free eLearning resource supports learning about how to provide effective personalisation and high-quality care and support through the use of one-page profiles.
Date published: September 2013
Resource creator: Social Care Institute of Excellence (scie)
This interactive resource provides an introduction to personalisation. Use this guide to explore, for example:
- what personalisation is
- where the idea came from
- what personalisation means for different social care users.
Date published: November 2012
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