Individuals usually have a 14-day statutory cooling‑off period in line with consumer law. However, for eLearning and online learning courses, the cooling‑off period only applies if the learner has not started accessing the content. Once access has begun, the cooling‑off right no longer applies and a refund cannot be offered.
Organisations do not have a cooling‑off period for any ΢΢²ÝÊÓÆµ learning products. This is because statutory cooling-off rights under consumer law generally apply only to individual consumers buying for personal use, not to organisations or other business purchasers.